BestMacs 2.0 Update

We’ve been keeping our retainer clients up-to-date, but now we can share it with everyone!

I’m happy to announce that last week, BestMacs sold the “retail” part of its business. You know…the part that started on 6th Street, moved down to the basement of Holiday Plaza and last year grew into 3010 FourWheel Drive. It was this retail part of the business that sold new Macs and did warranty repairs for anyone off the street.

OK, Brian, so what does this mean for me?

A lot, because it allows our team to be more focused on the most valuable service we can bring you – satisfying the needs of your Mac-powered business. I have always believed that the core strength of BestMacs is our ability to deliver robust, Mac-based services and solutions to clients that depend on their Macs for their very livelihood. BestMacs means business, and divesting ourselves from retail allows us to focus 100% on business…yours.

With this sharpened focus, we are in the process of re-thinking and retooling every BestMacs’ operating process; from the way that you reach us on the phone to the way we track projects and work tickets. But it goes WAY beyond that. Over the next few weeks, we’ll introduce you to glimpses of what’s around the corner.

It’s true…the more things change, the more they stay the same.

For all our organizational changes, the vast majority of our customers won’t notice any difference in the most important aspect of working with BestMacs—your relationship with us as your trusted provider for Mac satisfaction. Every service that BestMacs previously provided you, we will continue to do. If you asked us to “handle” procurement, we will continue to do so. If you asked us to fix a broken Mac under warranty, we’ll continue to make sure it gets done correctly and timely. And you can always count on us to deliver the best possible integration, workflow, backup, troubleshooting, and security for all of your Macs.
We know you depend on your Mac to work for you. So you can always depend on us to work on your Macs. Sure we’re experiencing some changes, but change is good. When it comes to trusting BestMacs for complete Mac satisfaction, it’s all good.

So, if BestMacs is no longer a “retailer,” can I still buy a Mac from BestMacs?

BestMacs can and will still help you choose the optimal computer system/integration for your business needs. But, for hardware procurement, we can now go to any vendor under the sun. This is a good change. Before we were obligated to purchase via our relationship with MacXprts (our past retail resource). We are no longer. We believe this ultimately means more latitude/best options for our business customers.

If you still want to purchase via MacXprts, we can. Cindy Bracker Sturm, my former assistant, is leaving BestMacs to pick up where I left off, heading up Lawrence’s MacXprts sales and repair. Cindy may have already contacted you to tell you about the exciting plans she has made. We wish her luck in her new business.

If Cindy’s no longer at BestMacs, who is answering your phones?

Molly, Josh, Jacob, me – all of us!

Call our new office numbers:

• in Lawrence 785-344-0161
• in the KC Metro 913-279-9226,
• anywhere else 1-866-BESTMAC.

Our new phone system “intelligently” tries to reach the next available BestMacs team member (regardless of location), so you have the greatest possible chance of reaching a live person. If you don’t reach someone “live,” your voicemail gets emailed automatically and expeditiously to our new ticketing system. Our team checks this system hourly, so your call is typically returned on the same business day.

This is just one of the many improvements that our team, our advisers, and I are working on every day to improve the way we serve you. And again, just wait till you see what we have in store. Stay tuned to this website for all the news.  I think you’re going to love it.

Above all else, please know that your business is important to me and every member of the BestMacs team. Most valued is the relationship that we have forged together over the years. BestMacs turns 10 this year, and this is a testament to the relationship we’ve created with you. Thank you for your continued trust. This is going to be the best year so far. Personally, I can’t wait to share it with you.

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