So Long 2009

Today is the last day of 2009.  All week I’ve been working on BestMacs housekeeping, as well as new “products” and internal processes.

I moved to Lawrence in late October 1999 and started BestMacs shortly thereafter, so 2010 represents our tenth year in business.  But right now, I’d like to take a moment to reflect on what has been, in many ways, a tough 2009.

The recession hit all of us pretty hard.  Those of us involved in the Mac market have been blessed by a number of good decisions on Apple’s part that at the very least kept us from losing ground.  For BestMacs, I had to face my own tough decisions including “reinventing” the business so that we can be sustainable in the long term.

I’m happy to say that the decision and subsequent actions, while some imperfect, were the right ones.  Many of you, our loyal customers, have told me that you’ve seen the improvements in our service from both the technical work to the big strides in customer service.  With the help of our friends and partners, BestMacs is growing, but unlike years past it’s a controlled growth that I measure carefully to ensure that our values and commitments are not in jeopardy.  The team and I meet weekly to ensure that we are on track in training and workflow.  Overall, I’m very pleased with our progress and hope that you are too.

None of this would be possible without you.  So while we say goodbye to ‘09, I want to take one more moment this year to express my sincere appretiation for your patronage and loyalty, and to thank you for being my customer.

I realize that you have choices when it comes to choosing Mac support.  Yet, you have been loyal to me and my team and I’m grateful for it.  To that end, I’m going to do my best in the coming year(s) to continue to earn your loyalty by providing the absolute best services I can.

I can hardly wait to show you what we have on tap for 2010, but until then, I look forward to serving you and wish you and your family health, happiness, and good fortune.

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