(Want to hear about BNO straight from our founder and CEO? Tune in to BNO TV!)
Two years of planning, eight months of software development and testing, and now a great year of proactive support for our clients! You’ve never seen anything like this from a Mac-based IT services organization.
We call it BestMacs Network Overseer. You’ll call it awesome!
But most importantly we want you to say “Yes” to NO.
- Say NO to worrying about whether or not your Mac’s hard drive is quietly dying
- Say NO to spending hours on the phone with your internet provider or copier vendor
- Say NO to data loss because a backup wasn’t working
- Say NO to productivity lost because your users are spending time fixing their own problems
BestMacs answers NO to all of this with BNO: our comprehensive suite of Mac IT services.
Each BNO subscription is custom tailored to your organization’s specific IT needs. For a flat, easy to budget monthly fee you get:
- 24/7 Monitoring – Our 100% custom built monitoring software along with third-party monitoring services examine every part of your Macs and network and tells us what’s going on. From RAM usage to hard drives, to a spiked processor, kernel panics, security vulnerabilities… If a crucial system goes down, we’ll likely know about it before you do. And before it does, the software will examine backup logs so we know your data is safe!
- Scheduled Maintenance - Our custom software also runs maintenance routines, many of them hourly and daily, including directory verification, permission repair, antivirus updates/checks. And monthly, we’ll get all available software updates including third party updates and install them. Since it’s automated, it’s also monitored – we’ll examine it every day and send you a daily report via email on how everything is going.
- Management, Advice, and Planning - We’ll find the problem areas in your setup, and we’ll recommend ways to fix them. We make sure you aren’t at risk for license violations. We’ll add or delete users from the system. We’ll put together backup strategies, business continuity plans, disaster recovery plans, fault tolerance strategies, acceptable use policies, bids, shopping, ordering, even some basic training. And we’ll meet with you quarterly to set goals and review progress.
- Vendor Management - Think about how much time you spend calling the Internet people, and the copier people, and this software company, and that service vendor. Now imagine if you handed it off to us like any other work ticket. We call them on your behalf. We speak their language. They can’t get away with the “blame game” with us. Now imagine what you’re going to do with all the extra time not managing this stuff.
- Unlimited Remote Help Desk - Yes, you’re reading that right: all you can eat. One of your employees has a computer question, we remotely observe their computer and get their problem fixed. It gives you the fastest turnaround we can give. Got someone in office who does this in addition to their own job? They’re going to get a lot more work done.
We can’t do everything remotely so we also include some onsite hours into each plan, with overages at a discount off our non-BNO rate.
Having your company on a BNO subscription gives you the following:
- Increased operational efficiency
- Guaranteed response times and improved resolution times
- The ability to budget and save on IT costs
- Mitigated risks of data loss, downtime
- A “Virtual IT Department” of Professionals that operate as a team
- Peace of mind knowing your environment is monitored 24/7/365
- Allows you to run your Business, not your Network
We want you to say “Yes” to NO! Call us today to setup a free 12-point Business and Technology Assessment, and get your customized BNO plan!
Posted by admin on Mar 7, 2011 in Dock, Uncategorized | Comments Off
