BOM

To submit a ticket to BOM, just log in!

What is it?

BOM stands for BestMacs Onsite Management (system). Pardon the bad pun, but this is “the bomb” for managing our workload. BestMacs means business and we’ve researched and tested different job tracking/trouble ticket systems and this is the best.

Some of BOM’s features include:

• email “help at bestmacs” automatically creates a job ticket
• can see our responses to your tickets via email and on the web
• if we think it’s solved (but its not and you’re still having issues) a simple reply re-opens the original ticket
• if we are awaiting your feedback to advance an issue, the system emails you a reminder to check back with us
• BOM emails us any time you make additional comment, reopen a ticket, or submit a new ticket
• the system alerts us to tickets that are about to go beyond an acceptable level of service
• we can create appointments directly from a submitted ticket, so the tech (any and every tech) knows exactly what’s going on

We’re very excited about BOM, and think you will be, too. Please visit bom.bestmacs.com and create your own login to see your tickets and those of others in your company. And please let us know what you think, pro or con—we’re always open to improvements, and want to know what’s working (or not).