Team Changes

If you’re a big NFL fan like I am, you know that it’s free agency and teams are changing right now.  Well, it’s no different at BestMacs.

Last Friday was the Molly Morris Parker’s last day at BestMacs.  Molly joined us two years ago and went from a simple internship all the way to handling the management of scheduling and follow-up with clients.  Many of you were big fans of her “Weekly Word” series in this blog.  Ultimately, Molly needed more time for her increasing school load at KU and her blossoming business, The Paper Hat on Etsy.  We thank her for her good work and wish her well in her new business!

Friday was also the first day for our newest team member, Jamie Davis.  Jamie comes to us with just a ton of leadership experience and a decade of managing chaotic teams, not to mention her husband and two young daughters!  Every one of her references used the phrase “detail oriented.”  And in our first staff meeting, she was already evaluating our workflow, looking for improvements.  But above all else, her customer care skills are what you’ll notice in the coming days.  We’ll have a short bio on the website soon.

You may end up talking to Jamie on the phone as early as Monday morning, so, please say “hi” and welcome her to your BestMacs team.  You can also drop her an email to jamie@bestmacs.com.

This Week’s Word: Coverflow

Are you familiar with Coverflow? Coverflow is an interface for browsing the files on your computer, iPod and iPhone. It lets you preview the files before you open them and “flip” through them. This is really useful for photos or any other document where you just need to see it to decide if that is the document that you want to open.

To activate Coverflow, when you have the finder window open, click on the Coverflow icon on the upper left. Check out the attached screenshot with the icon circling to show you exactly what I am referring to.

Then you can just scroll through your documents to find what you need. If the window is too small, just pull the bar between the Coverflow images and your list of files down.

There is your super short weekly word! As always, please comment with any questions.

Quicken Refresh Not So Refreshing

Many of you will recall that the last version of Intuit’s personal financial software came out in 2007. So here we sit, 2010, and we finally have a new version of Quicken for Mac. But was it worth the wait?

Read the rest of this entry »

Think Big, Topeka!

Maybe you haven’t noticed this as much as I have being that I didn’t grow up here – or maybe you’re more cognizant of it, but Topeka has a bit of an image problem. I’m not saying it’s based in anything real, but remember “perception dictates reality.” For example, back in our retail days, I often chatted with Topeka clients who were very happy to drive to Lawrence to get their Mac serviced, citing that coming to Lawrence was a treat and that they would enjoy dining in downtown. A suggestion in the opposite direction for Lawrencians usually results in sneers or a snooty comment.

What’s so bad about Topeka? I know there’s some neighborhoods that are a little less than pleasant. Save for our friends at Wolfe’s, there’s not a lot to their downtown area. You know I get a thrill out of regularly sending checks to the State. (Just kidding, guys, please don’t audit me.) Is it that it reeks of politicians? It’s Phelps, isn’t it?

Well, here’s something to get excited about in Topeka. There’s a movement growing – and it’s already bigger than anything similar from any other community – that if they meet their goal, Topeka will likely experience a renaissance of new business, new jobs, new economic growth, and all of the great stuff that comes with it. Put all that together and suddenly Topeka’s image problem goes away.

Read the rest of this entry »

This Week’s Word: Screen Shot

Screen shots are a small, easy task to do when you are having a computer issue, but taking a screen shot can be huge when it comes to helping our technicians diagnose an issue. A screen shot is like a photograph of what is on your screen right now. If you are previously a Windows user, you may be familiar with screenshots by another name “Print Screen.”
Read the rest of this entry »

This Week’s Word: USB

USB stands for Universal Serial Bus. There’s a pretty good chance that you are using a USB port on your computer right now. That’s because USB ports are used for printers, keyboards, mice, external hard drives, cameras and many other devices. The USB ports on your computer are small and rectangular. They are also typically marked with the symbol at the left.

Read the rest of this entry »

Macworld 2010: Don’t Count It Out Yet

When Apple announced at last year’s Macworld Expo that they would not be present at MWSF 2010, the reaction was grim. Many of us remember what happened when IDG (the producers of the show) and Apple squabbled over the summertime East coast show. Apple wanted it in NYC, IDG wanted it in Boston. The show proceeded in Boston, without Apple’s presence. And within 2 years it was gone.

It was only logical to assume that San Francisco’s Macworld Expo would suffer the same fate.

I was not on the East Coast when those Macworld Expos devolved into what one pundit called “glorified user group meetings.” Thus I have no idea if MWSF is heading down that same path. Here’s what I do know:

Read the rest of this entry »

This Week’s Word: Keychain Access

Last week, I gave you some tips on coming up with great passwords and this week, I am going to tell you how to save those passwords. A great way to save the passwords is an application called “Keychain Access.”

The good thing about Keychain Access is that your computer is already using it. Your computer securely saves passwords in the Keychain automatically. If you access an application which Keychain Access has a password saved for, it will ask you if it can use that password. You have the option to Allow it once, Always Allow it, or Deny it.

Read the rest of this entry »

Why is BestMacs plural?

Here’s a little 10-year-anniversary trivia.

Back when I first moved to Lawrence and started thinking about a business identity, the name of the business was semi-obvious; letting my last name promote the business was restitution for all the grade school jokes.  But I was initially going to call it BestMac.

That is until I went to register “bestmac.com” – turns out it had been registered just 10 months earlier to Leonard and Tamara Rubin, Mac consultants out of Portland, Oregon.  I don’t know how the name came to them, but it left me with an odd decision – ask them to sell me the domain (not likely for a 2-month-old start-up) or come up with a different name.

As an aside, those of you who have been with me since 2000-01 might remember it was “Best Macs Computer Solutions.”  When we incorporated in 2002, we dropped the “computer solutions” part to just be “Best Macs, Inc.”  Further, if you look at our listing on the Apple Consultants Network locator it’s “Best MacSolutions”  because the legal eagles in Cupertino didn’t like the word Macs as a standalone. Later on the same group figured that a suffix would be OK, hence our current usage as all one word.

Anyway, Tamara and Len are heading in a few different directions now.  If you’re in Portland, OR or the Bay Area (and I thought my service area was long-distance), you can look them up on LeonardRubin.com but they are also trying some intriguing new ventures in cycling including The Ultimate Folding Bicycle and the Portland Bicycle Trailer Company.

However, their most important mission is raising awareness of the dangers of lead poisoning in children.  Much as March of Dimes is important to me because of personal experience, I’m sorry to say that this cause is based on personal experience for the Rubin Family.  Donations are accepted on the website and it’s a great cause.

The Rubins recently sold me the rights to “bestmac.com” and it now leads you here.  I wonder how many hits their website has gotten from Kansas over the years, and how many of your emails to me bounced because of that missing “s” between “c” and “.com”.  Now they’ll arrive as expected. I’m not about to change the name of the business at this point, but I’d like to thank Len and Tamara for thinking of me when they parted with the domain, and wish them the best of luck in their new ventures.

Weekly Word: Password

Okay, I imagine that you already have a pretty good idea of what a password is, right? That secret code that you type in to login to a website? But, do you know how to come up with a really great password? Well, you should. You likely have a lot of important information out there on the internet, and having a good password can keep your reputation, your finances, your job, etc. safe.

Read the rest of this entry »