Recently, our own Jamie Davis got on the phone with one of our favorite people, Diane St.Louis of DVRG, a small business in the KC Metro area that is on the cutting edge of the plastic card printing industry. Whether it is in the form of a photo ID card, gift card, debit card or membership card, DVRG provides you the best customer service and the highest attention to detail of any plastic card printer.
Jamie asked Diane about her experiences in working with BestMacs. You can listen to the conversation here:
Or here’s some of the highlights:
On BNO monitoring: “…the sense of trust and that the guys will bring things to my attention before I know that they’ve gone wrong or before they’ve even gone wrong.”
On BestMacs response times and leveraging BOM: “…the ability to just enter a ticket online and know that somebody is responding to it. The people who have done our IT stuff prior to BestMacs had an online program where you entered the ticket, but you didn’t get any follow up until they kinda felt like it. So, you never really knew if anybody was working on something. I think that was part of the attraction being able to go in, look at a ticket and see whose been assigned to work it, what’s going on with it, most of the time I don’t really have to utilize that because it’s get to taken care of pretty quickly. But if there’s something that I wanna check on. It’s also good as a point of reference because I can search the tickets by the date or the type of problem, you know, I can go back and look at past problems and say, oh that’s right.”
On BestMacs capability to learn a business environment: “I found [the BestMacs team] to be very knowledgeable about Mac and all the different software. We have a lot of software issues related to what we do … I really feel like everybody has educated themselves on [unique] stuff that we use … And I feel confident that they would do that again.”
How BNO has benefitted Diane the most: “…the consistency of service and the fact that I no longer have to spend … 60% of a day, most days a week trying to track down why we’re not getting e-mails, why we cannot connect to our server, why clients can’t upload stuff to our website. Prior to that, that’s literally where I was at. I was spending so much time on IT related issues, everytime an employee had an issue, they would come to me with it. Now, they can just go and enter a ticket themselves and interact with whoever they need to interact with. So, the reporting and the ability to utilize that has been great and the service, the follow up, you know, the response has been outstanding.”
Why Diane would recommend BestMacs for your Mac-powered business: “…generally for all the reasons that I have stated as far as the service level. It’s competitively priced. Even though I was a custom to paying virtually nothing for the service I was getting – you get what you pay for. So it’s a good value. I have not had any problems or issues. I’d definitely recommend to anybody on Mac.”
Posted by brian on Jul 28, 2011 in Blog, Case Studies, Dock | Comments Off
