BOM stands for BestMacs Onsite Management, and it’s the heart of our workflow for solving your computer problems effectively and efficiently. At each step of the process, BOM keeps you in the loop, either by accessing it directly or via email. We mix the automated responses with phone calls to make sure that your computer issue, no matter how big or small, gets our attention.
BNO subscribers can create an unlimited number of tickets at no additional cost. Response times for BNO subscribers are guaranteed in your services agreement. BOM tracks our responses to make sure we are delivering.
For clients without a BNO subscription, we will assess if we can do the work with our remote help application, or if we need to schedule an onsite visit. Non-emergency requests will be scheduled for an appointment to take place within 7 days. Emergencies involving work-stoppage will be responded to as quickly as possible.
All phone calls to 866-BESTMAC that leave messages will have a return call usually within an hour, and definitely by the end of the same business day.
Posted by admin on Aug 15, 2010 in Uncategorized | Comments Off
