Our Values/Commitment

We desire that BestMacs clients receive the best possible quality of experience.  To that end, we value:

• High quality of work – We want to get your computer problems fixed in the most efficient way possible, and more importantly plan solutions that work reliably and consistently.  Our team meets weekly for training sessions on new technologies and troubleshooting methods.
• Trustworthiness – BestMacs clients know that we’re in it to help them achieve their goals.  No one cares how much you know until they know how much you care.
• Friendliness – We like to take time to get to know our clients and chat with them about more than just computers.
• Accessibility – Our phone 1-866-BESTMAC is designed to try each member of the BestMacs team on our cell phones so you don’t have to hunt us down to get a live person.  In the event that no one is available, your voicemail is transcribed and emailed to Molly, Brian, and into a BOM ticket to ensure that your call is returned the same business day.

• Proactive, not Reactive – In computers, it’s easy to fix problems as they come.  We strive to put the work in ahead of time, from planning to maintenance to monitoring.  And that’s not just in our work, but in our relationships with our clients too.

For nearly all of our 10 years, we have worked under our BestMacs labor guarantee and continue to honor it today.