Screen shots are a small, easy task to do when you are having a computer issue, but taking a screen shot can be huge when it comes to helping our technicians diagnose an issue. A screen shot is like a photograph of what is on your screen right now. If you are previously a Windows user, you may be familiar with screenshots by another name “Print Screen.”
If you are getting an error message on your computer, or having some other visible issue, taking a screen shot can help the technician see exactly what is going on. Technicians often use different words for computer components than the common user does, so being able to show a technician is very useful. Or, sometimes, there might be something going on which will seem insignificant to the user, but can help the technician find what is really going on.
Taking a screenshot is VERY simple. Press command, shift & 3 all at the exact same time. This will taking a photo of exactly what is going on with your computer right at that moment and save it to your desktop. That’s all you need to do. It will also save the date and time, which can also be helpful to a technician. I recommend trying it a few times before you need to use it.
If you are a user in BOM, you can take that screenshot and upload it right when you are creating a ticket or you can attach it to your email message when you are sending a message to BOM. Pretty awesome, right?
Please let me know if you have any questions!
Posted by molly on Feb 22, 2010 in Uncategorized | 2 comments
2 Responses to “This Week's Word: Screen Shot”
The short cut is nice to know. Something that I’ve never understood is why the screen “grab” function under “Services” on the menu below the application name doesn’t work. Nor, for that matter, do any of the rest of the services menu items. Is there a way to make them active?
Steve
Services was a great concept that was way underutilized, underdeveloped, and underpromoted for one very big technical reason: they only work in Cocoa-based apps.
So say you want to do your screen grab while in Microsoft Word… forget Services; Word is a Carbon app. If you were in TextEdit, no problem.
Services got a big overhaul in Snow Leopard but I don’t know if this technical gap got bridged in it.