At BestMacs, we’re on a mission to help small businesses become more efficient and save money through technology improvements. This blog is the 2nd in a series of articles that provides tips, ideas, and things we’ve learned along the way. We hope it helps you and your team. If you missed the first installment, Goodbye, Paper – 9 Reasons to Transition From Paper to Digital, take a peek.

When things break or quit working properly, it’s frustrating (like when your cable goes out with 2 minutes left in the 4th quarter of the Super Bowl, with Patrick Mahomes driving for the win). It’s frustrating. It’s maddening. It makes us throw the spongy “Bad Call Brick” at the TV! When something goes down or doesn’t work properly in business, it’s costly and sometimes catastrophic.


Downtime = Dollars Down the Drain

The actual cost for downtime is exponentially more than someone’s salary. When the line goes down in a factory, not only is the company paying for employee downtime, at the very least they’re losing huge sums due to lost production, incurring penalties for late delivery, and taking a ding in the reputation and credibility departments. The same is true for any business – when systems and machines go awry, the impact is far-reaching. Not only does it impact your organization, but it can negatively affect your clients – security concerns, inability to communicate or finish projects on time, no access to digital records…the list is long and frightening.


“I’ll Be Right Over…In 2 Days”

When something breaks, our gut reaction is to call the repair person. We can hear the cha-ching associated with an onsite visit over the phone, especially if we need help NOW (now meaning whenever the service provider happens to show up – today, tomorrow, the next day – all at emergency pricing). Over the years, we’ve adapted our business model as technology has advanced, and today, BestMacs realizes that having to go on location wastes time and money (both our time and yours, and definitely your money).


Remote Support is the Answer

We help customers slash costs and get back on track quickly. In addition to the joy we feel when we’re safely inside our office during rush hour, we love that remote support saves customers time and money and alleviates the frustration that comes when things don’t work right. The BestMacs team is standing by to help, 24/7. We have plans that fit every budget and service need (check them out here). In case you didn’t know, we support non-Apple products as well. We’re here to help!