How BestMacs Works with Apple Business

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BestMacs has been an active Apple Consultant Network member since 2001.

Our founder was a three-year (max term) member of the ACN Advisory Council.

Apple Business Team reaches out to setup a hand-off call with the BestMacs team.

Apple Business Team reaches out to setup a hand-off call with the BestMacs team. Email: (Our team works as a unit. Our ticketing system allows us to monitor, manage, and make sure that customers are taken care of. We do not check work emails for support engagements.) A BestMacs Consultant is assigned and responds. A call is scheduled with Apple and BestMacs. We use Calendly to schedule appointments. To protect customer privacy please don’t include any personal identifiable information. Just let us know you have a lead.

The Customer Handoff Call

During the call please don’t share personally identifiable information. BestMacs has an onboarding process that gathers any relevant information to engage in a consulting relationship. The customer can share contact information with BestMacs on the kickoff call if theychoose to. During the call, we will identify customer’s technology concerns. Discuss high level needs (Deployment, Consulting, training, etc.). Identify customer timeline for technical service delivery. Schedule customer kickoff call.                                                        

    The Customer Kickoff Call

    Apple will introduce BestMacs as a member of the Apple Consultants Network and as a technical solutions provider. BestMacs will then lead the conversation. BestMacs will start with an overview to be sure they understand the customer’s goals and needs.
    We will wrap up the call and discuss the next steps.

      • The customer is sent:
        • Service Level Agreement
        • Fee Schedule
        • A link on how to get support                                                                 

      Scoping and Estimate

      • BestMacs Scope of Work (SOW) created and sent with an Estimate for customer review
      • SOW and Estimate amended if needed and customer signs off
      • Delivery is scheduled                                                 

        Engagement is delivered

        • BestMacs will engage the customer, document the work performed, and amend SOW if any additional issues occur.
        • Customer will sign the SOW to verify all work has been completed.
        • When the last day of delivery is performed, a Post-Engagement Survey is sent to the customer. A link to the survey is also provided.

        Post-Project ReportReport Icon

        At the end of the engagement BestMacs sends a survey to get
        a feedback on the experience. BestMacs then takes that
        survey with our notes from the engagement and do a
        post-project review with the Apple Business Team. They will be
        discussing how the project went and if there is any needed follow
        up or any future sales opportunities.

        Schedule a Free Consultation with our Team today

        bSmart logo

        The links below are bSmart™ content that Apple Store customers may find useful.  If BestMacs can be helpful in getting these done, please schedule a call. 

        Add admin to axm
        Apple Customer Number, Assign, Unassign and Release Devices in AXM
        Getting Devices into the Apple Business Manager
        Getting Started with Apple Deployment
        Getting Started with Apple Deployment Resource Deployment
        Getting Started with Apple Deployment Scope of Work
        Apple Integration with Mosyle Business