How BestMacs Works with Apple Business
Apple Business Team reaches out to setup a hand-off call with the BestMacs team.
Apple Business Team reaches out to setup a hand-off call with the BestMacs team. Email: email@example.com (Our team works as a unit. Our ticketing system allows us to monitor, manage, and make sure that customers are taken care of. We do not check work emails for support engagements.) A BestMacs Consultant is assigned and responds. A call is scheduled with Apple and BestMacs. We use Calendly to schedule appointments. To protect customer privacy please don’t include any personal identifiable information. Just let us know you have a lead.
The Customer Handoff Call
During the call please don’t share personally identifiable information. BestMacs has an onboarding process that gathers any relevant information to engage in a consulting relationship. The customer can share contact information with BestMacs on the kickoff call if theychoose to. During the call, we will identify customer’s technology concerns. Discuss high level needs (Deployment, Consulting, training, etc.). Identify customer timeline for technical service delivery. Schedule customer kickoff call.
The Customer Kickoff Call
Apple will introduce BestMacs as a member of the Apple Consultants Network and as a technical solutions provider. BestMacs will then lead the conversation. BestMacs will start with an overview to be sure they understand the customer’s goals and needs.
We will wrap up the call and discuss the next steps.
- The customer is sent:
- Service Level Agreement
- Fee Schedule
- A link on how to get support
- The customer is sent:
Scoping and Estimate
- BestMacs Scope of Work (SOW) created and sent with an Estimate for customer review
- SOW and Estimate amended if needed and customer signs off
- Delivery is scheduled
Engagement is delivered
- BestMacs will engage the customer, document the work performed, and amend SOW if any additional issues occur.
- Customer will sign the SOW to verify all work has been completed.
- When the last day of delivery is performed, a Post-Engagement Survey is sent to the customer. A link to the survey is also provided.
At the end of the engagement BestMacs sends a survey to get
a feedback on the experience. BestMacs then takes that
survey with our notes from the engagement and do a
post-project review with the Apple Business Team. They will be
discussing how the project went and if there is any needed follow
up or any future sales opportunities.
Schedule a Free Consultation with our Team today